Category Archives: AI

Part 1 – The Idea : Adding Machine Learning to RT (Request Tracker)

Posted on Friday, May 6, 2016 by Jonathan

We use RT, or Request Tracker from Best Practical, and it works very well.  The issues we have all stem from the people using it.  To give you some background, our department (Computing Services / ITS) is made up of 4 … Continue reading →

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