'AI' Category

  • Part 1 – The Idea : Adding Machine Learning to RT (Request Tracker)

    May 6, 2016

    We use RT, or Request Tracker from Best Practical, and it works very well.  The issues we have all stem from the people using it.  To give you some background, our department (Computing Services / ITS) is made up of 4 individual units I guess you could say and they make up our large dysfunctional family. […]

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